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The Saga of the Cellphone. ^^
Sprint sucks. See why!
Tue, 16 July 2002 17:52:45 -0500 (CDT):
=============================================================
Customer Name: FRANCESCA BELLIN
Sprint PCS Phone Number: 8026839920
Account Number: 0103058424
Form: Ask A Question-Manage
Topic: Other
=============================================================
Question: I wish to have my phone deactivated. It is currently
of no use as we get very poor reception and are not often far from our place
of residence for a cell phone to be of any use.
============================================================
From: Nitin S. [mailto:ecare@cc.sprintpcs.com]
Sent: Thursday, July 18, 2002 1:02 PM
To: FRAN@FRAN-WEB.NET
Subject: Re: ID# 20020716175245
Hello Francesca,
This is in response to your inquiry regarding cancellation of Sprint
PCS services.
I apologize for the inconvenience that you may be experiencing
due to poor reception. We require specific information in order to
process a trouble record for this service-related issue. Please
contact Sprint PCS Customer Solutions by dialing *2TALK from your Sprint PCS
Phone or 1-888-211-4727 from a landline phone and provide the following
information:
1. Problem reported (description of problem and any error messages);
2. Date and time of last occurrence;
3. Where the problem occurred (street address with cross street and
direction traveled);
4. Whether you were inside or outside of a building or car;
5. Numbers called (to or from);
6. The type of phone you own;
7. The signal and battery strength at the time the problem occurred.
Upon review of your account, I noticed that your one-year Sprint
PCS Advantage Agreement will expire on May 27, 2002. If you
cancel your services before this date, you will be charged $150.00 Early
Termination Fee.
Please write back to us if you still wish to cancel your services.
We will forward your request to the appropriate department.
I apologize for the delay in responding to your inquiry and regret
the inconvenience this may have caused you. Please be assured
that this experience is not indicative of the service standard we
strive to provide.
Thank you for contacting Sprint PCS.
Nitin S.
eCare
Fri, 19 Jul 2002 21:28:35 -0400:
Currently in house, there is barely any signal and it's too impractical to
go outside to use the phone, and having a cellphone just isn't something
practical or afordable at the moment. If it were possible to get
the account downgraded to something miniscule (for example, a 100 min a
month acount or something) I could easily keep the phone but I currently have
no income and no use for a cellphone.
_____
Fran The Nut ~ Goddess of Destruction and Rebirth
"Someday they'll make a roller coaster ride out of your mind, Fran." - Zanna
AIM: FranTheNut -=- YIM: FranTheNut -=- Http://Fran-Web.net
Icq: 64624826 -=- Current ICQ status:
"The future belongs to those who believe in the beauty of their
dreams." - Eleanor Roosevelt
From: Alok G. [mailto:ecare@cc.sprintpcs.com]
Sent: Saturday, July 20, 2002 4:36 AM
To: Fran@Fran-web.net
Subject: RE: ID# 20020716175245
Hello Eleanor,
This is in response to your inquiry regarding the change of your
service plan.
I apologize for the delay in responding to your inquiry and regret
the inconvenience this may have caused you.
You can change your service plan to any service plan that meets your
requirements. To view all current service plans being offered by
Sprint PCS, please follow the steps given below:
1. Log on to http://www.sprintpcs.com ;
2. Click on the 'View service plans and coverage areas' hyperlink;
3. Enter the zip code of the area where you intend to use your Sprint PCS Phone;
4. Click on the 'Start shopping' tab;
5. Click on 'View service plans'.
If you change your service plan, you will be required to renew your
Sprint PCS Advantage Agreement. In case you do not renew your
Advantage Agreement, you will be charged a $150.00 Early Termination
Fee for the cancellation of your present Advantage Agreement. Also,
you will not get your new service plan at the advertised price. You
will be required to pay an additional $10.00 as a Month-to-Month option.
Please note that if you downgrade your service plan by calling Sprint
PCS Customer Solutions, you will be charged a $5.00 Plan Swap Fee.
However, you can avoid this fee by changing your plan online, or by
writing back to us with the specific plan you are interested in.
To change your service plan online, please follow these simple steps:
1. Log on to your Sprint PCS account using your Sprint PCS Phone number and account password;
2. Once you are logged on click on the 'My Plan' tab;
3. Click on the link, 'Change your service plan;'
4. Select the desired service plan.
When you request a plan change online, it takes approximately 48 hours
to update your account with the change. However, the new plan will
be effective the next bill cycle.
You can use the following hyperlink to log on to your Sprint PCS account.
http://www.sprintpcs.com/manage
Please write back to us with the specific plan you are interested
in so that we can make the requested changes to your service plan.
Thank you for contacting Sprint PCS.
Alok G.
eCare
Wed, 24 Jul 2002 17:24:03 -0400:
This is my third email regarding the same problem. Previous emails
are attached at the bottom.
My cell phone is no longer useful or affordable where I am located.
There is very little reception/service/signal. In order to use it, I
have to leave my home. This is very inconveinent. Currently I have no income
and the service plans offered are too expensive and most of the minutes
offered are near useless as they are not able to be used untill after most
people I call are alseep and almost all businesses are closed or on weekends
when it's very hard to get intouch with the people I call. The two months I
have had this phone it has been nothing but trouble. Because inorder for
me to use it I had to be outside of my place of residence I very often could
not hear properly what the other person was saying due to outside noise,
even with a headset. This problem caused major miscomunication which caused
me to not be able to get an aprtment for an aditional three weeks. I have
had billing problems where I was charged for services that I had been assured
were included and had my service turned off.
None of your service plans meet my needs. I stated this in a previous
email and it seems as if it was ignored. I am also irratated that the most
recent responce was miss adressed. I applologize for having left in my
signature with my contact info as it seems having a quote attached to it has
led to the beleive that I am the person that quote it atribuated to. In
further emails it will be removed.
I wish to have my service terminated because it has become nothing
but an expencive irratation. The number of my cell phone is:
802-683-9920.
From: Vincent G. [mailto:ecare@cc.sprintpcs.com]
Sent: Saturday, July 27, 2002 10:03 PM
To: FRAN@FRAN-WEB.NET
Subject: RE: ID# 20020716175245
Hello Francesca,
This is in response to your inquiry regarding Sprint PCS services.
I apologize for the inconvenience that you may be experiencing due to
poor reception. We require specific information in order to process a
trouble record for this service-related issue. Please contactSprint
PCS Customer Solutions by dialing *2TALK from your Sprint PCS Phone
or 1-888-211-4727 from a landline phone and provide the following
information:
1. Problem reported (description of problem and any error messages);
2. Date and time of last occurrence;
3. Where the problem occurred (street address with cross street and
direction traveled);
4. Whether you were inside or outside of a building or car;
5. Numbers called (to or from);
6. The type of phone you own;
7. The signal and battery strength at the time the problem
occurred.
Upon review of your account, I noticed that your one-year Sprint PCS
Advantage Agreement will expire on May 27, 2002. If you cancel your
services before this date, you will be charged $150.00 Early Termination Fee.
Please write back to us if you still wish to cancel your services.
We will forward your request to the appropriate department.
I apologize for the delay in responding to your inquiry and regret the
inconvenience this may have caused you. Please be assured that this
experience is not indicative of the service standard we strive to provide.
Thank you for contacting Sprint PCS.
Vincent G.
eCare
Mon, 29 Jul 2002 17:03:36 -0400:
I still wish to cancel services. I find both the phone system and this
pathetic excuse for customer service irratating. I rather resent the form
letter service I have received and the consistantly slow responces. Do
kindly improve your system if you wish to not irratate your customers....
Hello Francesca,
I understand your concern regarding the poor reception in your area.
I sincerely apologize for all the inconvenience that you have
experienced in this entire process. Please be assured that this
experience is not indicative of the service standard we strive to
provide.
High call volume at rush hour can lead to situations where the cell
sites become overworked. This can cause difficulty in placing or
receiving a call. Sprint PCS continuously identifies these areas and
increases their capacity. If you have difficulty placing a call, try
power cycling your Sprint PCS Phone. Power cycling is basically
turning off the phone and turning it back on after 60 seconds.
If power cycling does not work, please call Customer Solutions by
dialing 1-888-211-4727 from a landline phone or *2TALK from your
Sprint PCS Phone for further assistance as this might require a
trouble record to be initiated.
Please be assured that I have applied an adjustment of 30 additional
Courtesy minutes to your account. Please note that these minutes are
available for the current billing cycle, that is till August 28, 2002,
and will not roll over to the next billing cycle. The minutes can be
used only after you have exhausted your allotted minutes in your
service plan. Please also note that this adjustment will not be
reflected in your account on the web site, and will appear as a credit
for additional usage in your invoice if you use them.
Further to your concern regarding the form paragraphs, please be
assured that we read every inquiry that we receive via the Internet.
Form paragraphs are for issues that we receive on a regular basis to
avoid rewriting the answer repeatedly. As a result, customers receive
consistent and accurate information, and Sprint PCS is able to explain
complicated issues in simple terms. Each form contains customized
paragraphs to answer the issue in detail.
Thank you for bringing this matter to our attention. We assure you
that Sprint PCS is committed to providing high quality, responsive
service to our customers at all times and regret that we did not meet
our commitment in this instance. We are dedicated to maintaining the
goodwill and confidence of our valued customers and desire to serve
you to the best of our ability. The opinions and perceptions of our
customers are very important to us and we value your input. We
appreciate you taking the time to share them with us.
Regarding your concern about cancelling your services, I noticed that
you have a one-year Sprint PCS Advantage Agreement which is due to
satisfy on May 27, 2003. If you terminate your services prior to this
date, you will be billed $150.00 Early Termination Fee.
If you still wish to cancel your services, please write back to us,
and we will assist you regarding this.
Sprint PCS is committed to providing high quality, responsive service
to our customers at all times. We regret that we did not meet our
commitment in this instance.
Thank you for contacting Sprint PCS.
Sharjeel A.
eCare
.. I wanna shoot them all.
Next email is going to basicly be:
Your 'Courtesy minutes' are useless to me. If you would bother to look more closely at your records you would see that this month I have barely used my cell phone at all this past month.
I've written you five times, requesting each time to have my serivice cancled. Each time you have not done so. Do kindly do so or I will simply deal with the problem by getting rid of the phone and ignoring any further bills you send and telling everyone I can find who may be even considering using your service how irratating you are to deal with.
And I'd do that. In real life and online. Just out of pure irratation and arrgravation I would take it upon myself to take down as much as I could of that goddamned pain in the ass company.
Tue, 16 July 2002 17:52:45 -0500 (CDT):
=============================================================
Customer Name: FRANCESCA BELLIN
Sprint PCS Phone Number: 8026839920
Account Number: 0103058424
Form: Ask A Question-Manage
Topic: Other
=============================================================
Question: I wish to have my phone deactivated. It is currently
of no use as we get very poor reception and are not often far from our place
of residence for a cell phone to be of any use.
============================================================
From: Nitin S. [mailto:ecare@cc.sprintpcs.com]
Sent: Thursday, July 18, 2002 1:02 PM
To: FRAN@FRAN-WEB.NET
Subject: Re: ID# 20020716175245
Hello Francesca,
This is in response to your inquiry regarding cancellation of Sprint
PCS services.
I apologize for the inconvenience that you may be experiencing
due to poor reception. We require specific information in order to
process a trouble record for this service-related issue. Please
contact Sprint PCS Customer Solutions by dialing *2TALK from your Sprint PCS
Phone or 1-888-211-4727 from a landline phone and provide the following
information:
1. Problem reported (description of problem and any error messages);
2. Date and time of last occurrence;
3. Where the problem occurred (street address with cross street and
direction traveled);
4. Whether you were inside or outside of a building or car;
5. Numbers called (to or from);
6. The type of phone you own;
7. The signal and battery strength at the time the problem occurred.
Upon review of your account, I noticed that your one-year Sprint
PCS Advantage Agreement will expire on May 27, 2002. If you
cancel your services before this date, you will be charged $150.00 Early
Termination Fee.
Please write back to us if you still wish to cancel your services.
We will forward your request to the appropriate department.
I apologize for the delay in responding to your inquiry and regret
the inconvenience this may have caused you. Please be assured
that this experience is not indicative of the service standard we
strive to provide.
Thank you for contacting Sprint PCS.
Nitin S.
eCare
Fri, 19 Jul 2002 21:28:35 -0400:
Currently in house, there is barely any signal and it's too impractical to
go outside to use the phone, and having a cellphone just isn't something
practical or afordable at the moment. If it were possible to get
the account downgraded to something miniscule (for example, a 100 min a
month acount or something) I could easily keep the phone but I currently have
no income and no use for a cellphone.
_____
Fran The Nut ~ Goddess of Destruction and Rebirth
"Someday they'll make a roller coaster ride out of your mind, Fran." - Zanna
AIM: FranTheNut -=- YIM: FranTheNut -=- Http://Fran-Web.net
Icq: 64624826 -=- Current ICQ status:
"The future belongs to those who believe in the beauty of their
dreams." - Eleanor Roosevelt
From: Alok G. [mailto:ecare@cc.sprintpcs.com]
Sent: Saturday, July 20, 2002 4:36 AM
To: Fran@Fran-web.net
Subject: RE: ID# 20020716175245
Hello Eleanor,
This is in response to your inquiry regarding the change of your
service plan.
I apologize for the delay in responding to your inquiry and regret
the inconvenience this may have caused you.
You can change your service plan to any service plan that meets your
requirements. To view all current service plans being offered by
Sprint PCS, please follow the steps given below:
1. Log on to http://www.sprintpcs.com ;
2. Click on the 'View service plans and coverage areas' hyperlink;
3. Enter the zip code of the area where you intend to use your Sprint PCS Phone;
4. Click on the 'Start shopping' tab;
5. Click on 'View service plans'.
If you change your service plan, you will be required to renew your
Sprint PCS Advantage Agreement. In case you do not renew your
Advantage Agreement, you will be charged a $150.00 Early Termination
Fee for the cancellation of your present Advantage Agreement. Also,
you will not get your new service plan at the advertised price. You
will be required to pay an additional $10.00 as a Month-to-Month option.
Please note that if you downgrade your service plan by calling Sprint
PCS Customer Solutions, you will be charged a $5.00 Plan Swap Fee.
However, you can avoid this fee by changing your plan online, or by
writing back to us with the specific plan you are interested in.
To change your service plan online, please follow these simple steps:
1. Log on to your Sprint PCS account using your Sprint PCS Phone number and account password;
2. Once you are logged on click on the 'My Plan' tab;
3. Click on the link, 'Change your service plan;'
4. Select the desired service plan.
When you request a plan change online, it takes approximately 48 hours
to update your account with the change. However, the new plan will
be effective the next bill cycle.
You can use the following hyperlink to log on to your Sprint PCS account.
http://www.sprintpcs.com/manage
Please write back to us with the specific plan you are interested
in so that we can make the requested changes to your service plan.
Thank you for contacting Sprint PCS.
Alok G.
eCare
Wed, 24 Jul 2002 17:24:03 -0400:
This is my third email regarding the same problem. Previous emails
are attached at the bottom.
My cell phone is no longer useful or affordable where I am located.
There is very little reception/service/signal. In order to use it, I
have to leave my home. This is very inconveinent. Currently I have no income
and the service plans offered are too expensive and most of the minutes
offered are near useless as they are not able to be used untill after most
people I call are alseep and almost all businesses are closed or on weekends
when it's very hard to get intouch with the people I call. The two months I
have had this phone it has been nothing but trouble. Because inorder for
me to use it I had to be outside of my place of residence I very often could
not hear properly what the other person was saying due to outside noise,
even with a headset. This problem caused major miscomunication which caused
me to not be able to get an aprtment for an aditional three weeks. I have
had billing problems where I was charged for services that I had been assured
were included and had my service turned off.
None of your service plans meet my needs. I stated this in a previous
email and it seems as if it was ignored. I am also irratated that the most
recent responce was miss adressed. I applologize for having left in my
signature with my contact info as it seems having a quote attached to it has
led to the beleive that I am the person that quote it atribuated to. In
further emails it will be removed.
I wish to have my service terminated because it has become nothing
but an expencive irratation. The number of my cell phone is:
802-683-9920.
From: Vincent G. [mailto:ecare@cc.sprintpcs.com]
Sent: Saturday, July 27, 2002 10:03 PM
To: FRAN@FRAN-WEB.NET
Subject: RE: ID# 20020716175245
Hello Francesca,
This is in response to your inquiry regarding Sprint PCS services.
I apologize for the inconvenience that you may be experiencing due to
poor reception. We require specific information in order to process a
trouble record for this service-related issue. Please contactSprint
PCS Customer Solutions by dialing *2TALK from your Sprint PCS Phone
or 1-888-211-4727 from a landline phone and provide the following
information:
1. Problem reported (description of problem and any error messages);
2. Date and time of last occurrence;
3. Where the problem occurred (street address with cross street and
direction traveled);
4. Whether you were inside or outside of a building or car;
5. Numbers called (to or from);
6. The type of phone you own;
7. The signal and battery strength at the time the problem
occurred.
Upon review of your account, I noticed that your one-year Sprint PCS
Advantage Agreement will expire on May 27, 2002. If you cancel your
services before this date, you will be charged $150.00 Early Termination Fee.
Please write back to us if you still wish to cancel your services.
We will forward your request to the appropriate department.
I apologize for the delay in responding to your inquiry and regret the
inconvenience this may have caused you. Please be assured that this
experience is not indicative of the service standard we strive to provide.
Thank you for contacting Sprint PCS.
Vincent G.
eCare
Mon, 29 Jul 2002 17:03:36 -0400:
I still wish to cancel services. I find both the phone system and this
pathetic excuse for customer service irratating. I rather resent the form
letter service I have received and the consistantly slow responces. Do
kindly improve your system if you wish to not irratate your customers....
Hello Francesca,
I understand your concern regarding the poor reception in your area.
I sincerely apologize for all the inconvenience that you have
experienced in this entire process. Please be assured that this
experience is not indicative of the service standard we strive to
provide.
High call volume at rush hour can lead to situations where the cell
sites become overworked. This can cause difficulty in placing or
receiving a call. Sprint PCS continuously identifies these areas and
increases their capacity. If you have difficulty placing a call, try
power cycling your Sprint PCS Phone. Power cycling is basically
turning off the phone and turning it back on after 60 seconds.
If power cycling does not work, please call Customer Solutions by
dialing 1-888-211-4727 from a landline phone or *2TALK from your
Sprint PCS Phone for further assistance as this might require a
trouble record to be initiated.
Please be assured that I have applied an adjustment of 30 additional
Courtesy minutes to your account. Please note that these minutes are
available for the current billing cycle, that is till August 28, 2002,
and will not roll over to the next billing cycle. The minutes can be
used only after you have exhausted your allotted minutes in your
service plan. Please also note that this adjustment will not be
reflected in your account on the web site, and will appear as a credit
for additional usage in your invoice if you use them.
Further to your concern regarding the form paragraphs, please be
assured that we read every inquiry that we receive via the Internet.
Form paragraphs are for issues that we receive on a regular basis to
avoid rewriting the answer repeatedly. As a result, customers receive
consistent and accurate information, and Sprint PCS is able to explain
complicated issues in simple terms. Each form contains customized
paragraphs to answer the issue in detail.
Thank you for bringing this matter to our attention. We assure you
that Sprint PCS is committed to providing high quality, responsive
service to our customers at all times and regret that we did not meet
our commitment in this instance. We are dedicated to maintaining the
goodwill and confidence of our valued customers and desire to serve
you to the best of our ability. The opinions and perceptions of our
customers are very important to us and we value your input. We
appreciate you taking the time to share them with us.
Regarding your concern about cancelling your services, I noticed that
you have a one-year Sprint PCS Advantage Agreement which is due to
satisfy on May 27, 2003. If you terminate your services prior to this
date, you will be billed $150.00 Early Termination Fee.
If you still wish to cancel your services, please write back to us,
and we will assist you regarding this.
Sprint PCS is committed to providing high quality, responsive service
to our customers at all times. We regret that we did not meet our
commitment in this instance.
Thank you for contacting Sprint PCS.
Sharjeel A.
eCare
.. I wanna shoot them all.
Next email is going to basicly be:
Your 'Courtesy minutes' are useless to me. If you would bother to look more closely at your records you would see that this month I have barely used my cell phone at all this past month.
I've written you five times, requesting each time to have my serivice cancled. Each time you have not done so. Do kindly do so or I will simply deal with the problem by getting rid of the phone and ignoring any further bills you send and telling everyone I can find who may be even considering using your service how irratating you are to deal with.
And I'd do that. In real life and online. Just out of pure irratation and arrgravation I would take it upon myself to take down as much as I could of that goddamned pain in the ass company.
no subject